We love hearing from our community! There are multiple ways to get in contact with us, depending on what you need to say.

How to contact Opal Support via the iPhone App

We have a Support Chat available inside the app. To access it, follow these steps:

• Open the Opal App
• Tap on your Opal "Settings" (accessible from the top right corner of your "Profile" tab)
• Tap on "Contact Us"
• Input your question(s)

Please note that you will chat with our Chatbot, which can answer most common questions on how to use Opal, payments and subscriptions, and more. However, if you need additional assistance, you can contact Opal Support from within the app. If you are encountering any buggy or unexpected behaviour whatsoever, this is the best way to contact Support, as we will have access to your user logs and can immediately and effectively troubleshoot. Here's how:

• Within the Support chat, tap the Mail icon (accessible in the top right corner)
• You will have three options: "Report a bug", "Suggest an improvement", or "Ask a Question"
• Select your subject, then type in your inquiry

If you are unable to access the Support centre within the Opal app, you are welcome to email us directly at support@opal.so.  If you are encountering any buggy or unexpected behaviour whatsoever, please do not email support@opal.so and instead contact us in app so we will have access to your user logs and can immediately and effectively troubleshoot. If you instead choose to email support@opal.so, we strive to answer within two business days. To aid our Support team, please include as much information as possible, including:

• A screen recording of the problem you’re facing (here’s how to do that)
• Screenshots
• A precise description of the issue
• Information about your subscription, including the exact email address and phone number (including the international dialing code) that you signed up with

We will get back to you as soon as possible, and appreciate your patience in the meantime.

How to Contact Opal Support via the Mac App

We do not currently have a Support Chat available inside the Mac app. Instead, you may contact the Support team by following these steps:

• Open the Mac app
• Click on the "Settings" option in the left panel
• Select "Give Feedback" and type in your inquiry

We strive to answer within two business days. If you are unable to access the Support centre within the Opal app, you are welcome to email us directly at support@opal.so.

For feature requests or improvements

Got a feature you’d love to see in Opal? You may directly contact Support to request features or improvements using the instructions listed above. We'd also love if you would head to our Community forums to share any ideas you have, as well as upvote existing ideas from the community. There's lots to do on our Forums, including:

• Introduce yourself and meet the community
• Read the Latest news to learn about the present and future of Opal
• Discover Feature Requests, upvote, and comment

‍For press or media inquiries

If you'd like to contact Opal for press or media inquiries, please contact us using the instructions here.

To help Opal succeed

If you enjoy using Opal, please consider giving us a five-star review on the App Store. You can do so by following these steps:

• Open App Store
• Input "Opal" in the search bar
• Scroll down to "Ratings & Reviews" and Tap to rate