We love hearing from our community! There are multiple ways to get in contact with us, depending on what you need to say.

How to contact Opal Support via the iPhone App

We have a Support Chat available inside the app. To access it, follow these steps:

• Open the Opal App
• Tap on your Opal "Settings" (accessible from the top right corner of your "Profile" tab)
• Tap on "Contact Us"
• Input your inquiry

Please note that you will chat with our Chatbot, which can answer most common questions about Opal. However, if you need additional assistance after following the recommended troubleshooting steps, you can create a ticket within the Support Chat. To do so, simply tap on the mail icon in the top right corner of the chat. Select if you'd like to "Report a Bug," "Suggest an Improvement," or "Ask a Question." If possible, please provide details about exactly where things are going wrong, including video (here's how to do that) or screenshots.Our Support team will respond within two business days, and we appreciate your patience in the meantime.

How to Contact Opal Support via the Mac App

We do not currently have a Support Chat available inside the Mac app. Instead, you may contact the Support team by following these steps:

• Open the Mac app
• Click on the "Settings" option in the left panel
• Select "Give Feedback" and type in your inquiry

We strive to answer within two business days. If you are unable to access the Support centre within the Opal app, you are welcome to email us directly at support@opal.so.

How to Contact Opal Support via the Android App

We do not currently have a Support Chat available inside the Android app. Instead, you may contact the Support team by following these steps:

• Open the Opal App
• Tap on your "Profile" (accessible from the top right corner of your "Blocks" tab)
• Tap on "Contact Support"
• Follow the troubleshooting steps listed
• If that does not work, please directly email support@opal.so with your inquiry

For feature requests or improvements

Got a feature you’d love to see in Opal? You may directly contact Support to request features or improvements using the instructions listed above. We'd also love if you would head to our Community forums to share any ideas you have, as well as upvote existing ideas from the community. There's lots to do on our Forums, including:

• Introduce yourself and meet the community
• Read the Latest news to learn about the present and future of Opal
• Discover Feature Requests, upvote, and comment

‍For press or media inquiries

If you'd like to contact Opal for press or media inquiries, please contact us using the instructions here.

To help Opal succeed

If you enjoy using Opal, please consider giving us a five-star review on the App Store or on the Google PlayStore. You can do so by following these steps:

• Open the App Store
• Input "Opal" in the search bar
• Scroll down to "Ratings & Reviews" and Tap to rate