Help Center

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How to contact Opal

We love hearing from our community! The best way to report bugs to the Opal team is through the Help & Support section of our app (you can download the app here). To do so, click on the Support Chat link in your Opal Settings (accessible from the top right corner of your Profile tab). Otherwise, the best way to share ideas and feedback is on community.opal.so.

To report a bug or ask for help:

Here are steps to follow:

We have a Support Chat available inside the app.

For Immediate Assistance:

- Go to your Opal Settings (accessible from the top right corner of your Profile tab).

- Scroll to the to find 'Support Chat'.

- Send any question you have here.

- You will Chat with our AI agent, which can answer most common questions immediately on how to use Opal, payments or subscriptions, and more. It is trained with all of our latest documentation on how Opal works, payments/subscriptions, and more.

Within Two Business Days:

If you need more help, you can talk an Opal Human agent. To do this:

-In Support chat, tap the Mail icon to the top right of the chat. You will be presented with an interface to send a message to our team.

We strive to answer within 2 business days.

Please include as much information as possible to help our team answer faster, such as:

  • a screen recording of the problem you’re facing (here’s how to do it)
  • screenshots
  • a precise description of the issue

We will get back to you as soon as possible!

For feature requests or improvements:

Got a feature you’d love to see in Opal? Suggest it on our feature requests forum to share any ideas you have, as well as upvote existing ideas from the community!

To meet the community, and learn together:

Here are three ways to get started:

For press or media inquiries:

Head to opal.so/press

To help Opal succeed:

If you've enjoyed using Opal, please consider giving us a 5-star review on the App Store!
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