If you have purchased an annual or lifetime Opal Pro subscription via iOS or Stripe, you can share your Opal Pro plan with family members living in the same household. Please note that Weekly and Monthly subscriptions are not eligible for Family Sharing. How to set up Family Sharing is determined by where you subscribed.
To share Opal Pro with your family members after you've purchased your annual subscription via the iOS App Store, follow these steps:
Once you've followed those steps, Family Sharing will be available for your annual subscription purchase. To troubleshoot any issues with Family Sharing, please follow the steps here.
When you purchase an annual or lifetime subscription via Stripe, our Support Team must manually grant Family Sharing to your family members who live in the same household. To contact Support, please follow these steps:
When you contact our Support team, please provide the email or phone number your annual or lifetime subscription was purchased with. Please also provide the email or phone number your family member(s) signed up for their Opal account with. They can determine the exact phone number or email they've signed up via by opening the Opal app, and tapping on the "Profile" tab, then tapping on "Settings" (accessible from the top right corner). If you can pass along the information they've inputted there to our Support Team, we can ensure they have access to your subscription.
Currently, Opal Pro purchased via Android is not yet available for sharing via your Google Play Family Library. That said, we hope to offer this in the future. Stay tuned on that front!
