Opal Help Center

Welcome gem! 💎  We're so glad to have you here and can't wait to help you lead a healthier digital life. We get some questions asked very frequently, so here are some answers to help you make the most of your Opal experience.

Frequently Asked Questions
How do I set up Opal?
I can still use Instagram/Facebook!
Opal is on but is not blocking apps, why?
Why do you need a VPN?
Can you please add an app to the block list?
Can Opal block notifications?
How do I cancel my subscription?
Getting started

✅

How to Set Up Opal

🕹

What is Opal?

💭

Who is Opal for?

💡

What is Timer?

⏸

What are Breaks?

⏱

What is Protection?

📆

What is Schedule?

Troubleshooting

🔦

Is Opal working? (iOS)

⏳

Opal is stuck "Connecting" (iOS)

🚦

Opal is off, but I still can't use apps (iOS)

🐢

Internet/loading is slowed down! (iOS)

⚠️

My internet stopped working (iOS)

🕯

What is Always-On VPN? (iOS)

🙈

I can't restore my subscription (iOS)

👘

Can we split up Facebook and Messenger? (iOS)

How Opal works

🛠

Why does Opal need a VPN? (iOS)

⛔️

Can Opal block notifications? (iOS)

🤳

Opal is not blocking the app (iOS)

📲

How do I use App Groups? (iOS)

⏳

What is Time Saved?

🌀

How to block ANY app with Opal? (Including Games) (iOS)

❌

Can I block an app that's not on Opal's list? (iOS)

🔌

How does Opal work? (iOS)

🥽

How do I install shortcut automations? (iOS)

🖥

How do I install Opal on my computer?

🔎

How can I use Screentime with Opal? (iOS)

What is Focus Score?

Additional questions

🗝

What do you do with my data?

🔗

Can I use another VPN while using Opal? (iOS)

🔔

Does Opal have an iOS Widget? (iOS)

🧪

Can I customize my Opal app icon? (iOS)

🎁

I received Opal as a Gift, how do I redeem my gift?

Feedback & subscriptions

🚫

How can I cancel my subscription?

🙏

How do I give feedback on Opal?

⚡️

Request a feature on Opal

❓

Why pay for Opal?

Still need help?

If you still need any assistance with Opal, we provide customer support within the app itself where you can take a screenshot to report a bug/issue and also use the 'Report a blocking issue' button in our settings. You can also reach out to us via email at hi@opal.so and we'll get back to you as soon as possible.