Opal Help Center

Welcome gem! 💎 We're so glad to have you here and can't wait to help you lead a healthier digital life. We get some questions asked very frequently, so here are some answers to help you make the most of your Opal experience.

Frequently Asked Questions

Getting started

✅

How to Set Up Opal (iOS)

🕹

What is Opal?

💭

Who is Opal for?

⏸

What are Breaks?

⏱

What is Protection?

📆

Can I schedule sessions?

🪄

Why You Should Upgrade to iOS 16 for the New Opal

How Opal works

💡

What are Sessions?

📲

How do I use App Groups? (iOS)

🥽

How do I install shortcut automations? (iOS)

🖥

How do I install Opal on my computer?

🏀

What is Focus Score?

🔑

Why Do You Need to Grant Screen Time API Access?

🔌

How Does Opal Work? (iOS)

Additional questions

🗝

What do you do with my data?

🔔

Does Opal have an iOS Widget? (iOS)

🎁

I received Opal as a Gift, how do I redeem my gift?

🪩

Can you Integrate Opal with Focus Filters?

Feedback & subscriptions

🙈

I can't restore my subscription (iOS)

🚫

How can I cancel my subscription?

🙏

How do report a bug or give feedback on Opal?

⚡️

Request a feature on Opal

❓

Why pay for Opal?

Using Opal on iOS 15 or Prior

🔦

Is Opal working? (iOS 15 and prior)

⏳

Opal is stuck "Connecting" (iOS 15 and prior)

🚦

Opal is off, but I still can't use apps (iOS 15 and prior)

🐢

Internet/loading is slowed down! (iOS 15 and prior)

⚠️

My internet stopped working (iOS 15 and prior)

🕯

What is Always-On VPN? (iOS 15 and prior)

👘

Can we split up Facebook and Messenger? (iOS 15 and prior)

🛠

Why does Opal need a VPN? (iOS 15 and prior)

⛔️

Can Opal block notifications? (iOS 15 and prior)

🤳

Opal is not blocking the app (iOS 15 and prior)

⏳

What is Time Saved? (iOS 15 and prior)

🌀

How to block ANY app with Opal? (Including Games) (iOS 15 and prior)

❌

Can I block an app that's not on Opal's list? (iOS 15 and prior)

🔌

How does Opal work? (on iOS 15 or Prior)

🔎

How can I use Screentime with Opal? (iOS 15 and prior)

🔗

Can I use another VPN while using Opal? (iOS 15 and prior)

🧪

Can I customize my Opal app icon? (iOS 15 and prior)

Still need help?

If you still need any assistance with Opal, we provide customer support within the app itself where you can take a screenshot to report a bug/issue and also use the 'Report a blocking issue' button in our settings. You can also reach out to us via email at hi@opal.so and we'll get back to you as soon as possible.