Help Center For Opal

Getting started

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How to set up Opal

Looking to get the most out of Opal? Learn more here about how to fully set it up!

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How to choose apps/websites to block

Learn how to set up your app groups whether or not you are starting your first session.

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How to use Sessions

Learn more about Sessions and how you can make the most of Opal's app blocking.

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How to choose Protection Level

Protection allows you to customize how you want Opal to work during your sessions.

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Who is Opal for?

Whether you are at work or with friends, Opal helps you be 100% present and focused.

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How to use App Limits

Block apps automatically after you reach a set limit for a duration you can customize.

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What is Opal?

Opal is the #1 app for people looking to reduce their daily screen time and measure focus.

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What are Breaks?

Learn more about how breaks work in Opal and how to take them.

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What is Focus Score?

Curious about Focus score on your home screen? Learn more here.

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What is Focus Report?

Wondering what a focus report is? Read our blog to learn all about it!

Troubleshooting

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How to Re-Install the Opal App if You Have Deleted It, and retrieve your subscription

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Blocking doesn't seem to be working

If blocking doesn't seem to be blocking, follow these steps.

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Opal is blocking an app/website it shouldn't.

If you notice that an app or website is blocked when it shouldn't, here are the steps we recommend:

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Screen Time permissions screen is stuck

If you don't have FaceID or a Passcode set up, Opal won't be able to receive Screen Time permissions and the app will not work.

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How do I hard reset my Screen Time settings

Occasionally, Screen Time settings can still apply to your device, which means some apps may still be blocked.

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Private Browsing on Safari Is disabled

Safari private mode is not accessible when Adult category is being blocked.

How Opal works

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How Does Opal Work? (iOS)

Learn more about how Opal works under the hood and why it needs your permissions.

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How to schedule Sessions

Learn more about how Schedule works and how to make the most of this feature.

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How to use Whitelist

With Whitelist, all Apps and Websites will be blocked except the ones you select during your Session.

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How to add my own websites/domains

What if the website you want to add is not included in the pre-made list?

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How is Opal different from Screen Time settings?

Opal offers a number of advantages compared to built-in Apple's Screen Time settings.

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What do you do with my data?

Here are the general principles that drive our decisions when it comes to privacy and how we collect, use and handle your personal data.

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I received Opal as a Gift, how do I redeem my gift?

Congratulations on your gift! Here is how to redeem it! We hope you enjoy Opal to the fullest.

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How do I invite friends or family to Opal

If you feel like your friends could benefit from Opal, you can invite them today and they will automatically get 1 Month of Opal Pro.

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Why do I need to grant Screen Time API permissions?

Learn why Opal needs Screen Time permissions to manage your device.

Advanced Opal Features

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How to use social Sessions with friends, colleagues or family

With Social Sessions, you can invite anyone to join and focus together with them for the duration of your session.

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5+ Ways to use Opal with shortcuts

Reduce your Screen Time using the Opal and Siri Shortcuts integrations. Stop yourself from opening distracting apps while you need to focus.

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How to block apps with iPhone Focus Mode

Here is how you can go two steps further by syncing Focus Mode with Opal to completely disable certain apps from your phone.

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How to start a Pomodoro session with Opal

Start a Pomodoro with Opal. Block distracting apps during your Pomodoros to really focus and sustain concentration.

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How to install Opal shortcut automations

Learn more about how to set up Opal with shortcuts and shortcut automations.

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How to install Opal on your Mac or PC?

Wish Opal could work on your computer, too? You’re in luck. Learn how to install Opal for Chrome.

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How to use Opal on iPad

How to use the Opal app on your iPad with iPadOS16

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How to sync Opal sessions to my calendar

You can sync your Opal Sessions with your Google Calendar 📆 , Opal will add an event in your calendar for every Session.

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How to use the iOS widget

Learn how to to customize your home screen or lock screen with Opal widget.

Feedback & subscriptions

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How to delete my account

We are sorry to see you go, if there is anything we can do to change your mind, let us know.

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How to purchase an Opal gift card

Here is how to purchase Opal gift card to surprise your loved ones with a gift of focus.

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How to restore my subscription (iOS and Web)

Learn how you can troubleshoot restore purchases not working.

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How to cancel my subscription

Learn how to cancel your subscription if you purchased it through Opal website or iOS app.

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How to contact Opal, report a bug or give feedback

Having trouble with Opal? Learn here how to report a bug and receive support.

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Why pay for Opal?

Learn here why you should support Opal by purchasing Opal Pro.

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Request a feature on Opal

Got a feature you'd love to see in Opal? Suggest it here, and let the community vote on it!

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How your free trial on Web works

When you sign up for a free trial or purchase access to the Opal app through the Opal website (http://opal.so), here are steps.

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How your free trial on Apple works

When you download the Opal app on an iOS device, such as an iPhone or iPad, you have the option to activate a free trial to the Opal Pro sub

Using Opal on iOS 15 or Prior

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Is Opal working? (iOS 15 and prior)

Troubleshoot and check if Opal is working properly on iOS 15 or prior.

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Opal is stuck "Connecting" (iOS 15 and prior)

Learn how to troubleshoot conflicts with other VPN on iOS 15 or prior.

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Opal is off, but I still can't use apps (iOS 15 and prior)

Learn why some apps may appear blocked even after your session on iOS 15 or prior.

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Internet/loading is slowed down! (iOS 15 and prior)

Sorry to hear you're having trouble! Learn how to fix slow internet on Opal VPN for iOS 15 or prior.

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My internet stopped working (iOS 15 and prior)

Sorry to hear you're having trouble! Learn how to troubleshoot Opal VPN on iOS 15 and prior.

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What is Always-On VPN? (iOS 15 and prior)

Learn why Opal VPN needs to remain "on" in a background on iOS 15 or prior.

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Can we split up Facebook and Messenger? (iOS 15 and prior)

Learn about how to block Facebook and Messenger on Opal for iOS 15 or prior.

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Why does Opal need a VPN? (iOS 15 and prior)

Learn why Opal on iOS 15 or prior needs your VPN permissions.

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Can Opal block notifications? (iOS 15 and prior)

Learn about blocking notifications for Opal for iOS 15 or prior.

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Opal is not blocking the app (iOS 15 and prior)

Learn how to fix VPN blocking issues on Opal for iOS 15 or prior.

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What is Time Saved? (iOS 15 and prior)

Learn more about "Time Saved" metric in Opal for iOS 15 or prior.

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How to block ANY app with Opal? (iOS 15 and prior)

Opal's integration with Shortcuts allows you to block any app, regardless of if it is on Opals block list.

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Can I block an app that's not on Opal's list? (iOS 15 and prior)

Our local VPN blocks the connection requests your phone makes when it launches a distracting app on our list.

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How does Opal work? (on iOS 15 or Prior)

Learn more about how Opal works behind the scenes for iOS 15 or prior.

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How can I use Screentime with Opal? (iOS 15 and prior)

If you are looking to add more friction, use Opal Shortcuts Integration to prevent app opens instead of Screen Time App Limits.

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Can I use another VPN while using Opal? (iOS 15 and prior)

Learn how Opal interacts with other VPN on your iPhone for iOS 15 or prior.

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Can I customize my Opal app icon? (iOS 15 and prior)

Looking to personalize your experience? Changing your app icon is super easy!

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Why You Should Upgrade to iOS 16 for the New Opal

Learn why Opal 3.0 for iOS 16 is the best version of Opal.

Still need help?

Send us a message and we’ll reply as soon as we can
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Opal Help Center

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