Help Center


How can I cancel my subscription?

To cancel your Opal subscription, you'll have to cancel it directly on the App Store.

NOTE: Uninstalling the Opal app from your device will NOT automatically cancel your subscription! Please follow the appropriate steps to avoid any unwanted charges.

We're sorry that Opal did not work out for you, but we want to make sure it's easy to you to leave! If you are experiencing any bugs or otherwise confusing behaviour from Opal, please contact the Support team using the contact options in the Opal app, and we'll help you sort out the issue!

Cancelling an App Store subscription

Here are the steps to cancel your Opal iOS subscription:

  1. Open Opal app
  2. Tap the Settings icon in the upper-righthand corner
  3. Tap Manage Subscription
  4. Tap Opal from the list
  5. Tap Cancel My Subscription

That's it!

Please note that it may take up to a day for Apple to process cancellations. Please note: Opal does not have control over subscription cancellations, they are handled through Apple directly.

Please read more about this from Apple's website

Refund Information

Opal does not collect your credit card information when you purchase through the App Store, so we are unable to provide refunds. If you feel as though you need a refund, please contact the App Store directly to request one.

Cancelling a Web (Stripe) subscription

If you purchased an Opal subscription through the website you can cancel your subscription anytime by emailing and requesting a cancellation.We will only be able to process cancellation requests sent from the email address which was used to make the original purchase.

Refund Information

For yearly subscription purchases made through the website, we are usually able to accommodate refund requests made within 30 days of your purchase.

Please send an email on to request a refund.

We will only be able to process refund requests sent from the email address which was used to make the original purchase.