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How to restore my subscription to Opal Pro (iOS and Web)

If you have an active subscription but are not able to access Opal Pro features, you need to restore your subscription. Here is how:


Step 1:Make sure you are Signed In to your Opal account.

  1. Open the Opal app on your iOS device. If you don't have it installed yet, download it from the App Store.
  2. Sign in to your Opal account using the same email or Apple Connect method you initially used. You can fin an option to sign in from Opal settings (upper right corner).
  3. You should now have access to Opal Pro without seeing a paywall.


If this doesn't work or you don't have an account:

StepΒ 2: Hit "Restore Purchase" from a paywall or settings.

From your Opal settings (upper right corner): scroll down and hit "Restore Purchase" to retrieve your subscription.

From a Paywall: If you uninstalled Opal and reinstalled it, please hit the restore purchase link at the bottom of the paywall screen in order to recover your subscription. You won't be charged again!


If this doesn't work:

Step 3: Check the Apple ID of your device.

‍Ensure you're signed in to the Apple ID on your device that you purchased Opal on. To do this:

- Go to your device settings, tap on your Apple ID at the top then Subscriptions.

- Opal should be listed here, if it isn't you may not have a subscription or you may be signed in to the wrong Apple ID.

To change which Apple ID you're signed in to, go to the Apple ID section and press Sign Out at the bottom.

Step 4: It still doesn't work for me.

If the steps don't work for you, try this: Contact us. We love hearing from you! If you still have any issues or questions, please shake your phone or take a screenshot while Opal is open to report it directly to our team and we’ll get back to you ASAP.


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