Help Center

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I can't restore my subscription (iOS)

Really sorry to hear this. In the paywall, you will see a link called restore purchase which will get you back on track.

If the Opal app crashes, you may be asked to subscribe again to Opal. Please hit the restore purchase link at the bottom of the paywall screen in order to recover your subscription. You won't be charged again!

It still doesn't work for me.

If the steps don't work for you, try this:

Contact us

We love hearing from you! If you still have any issues or questions, please shake your phone or take a screenshot while Opal is open to report it directly to our team and we’ll get back to you ASAP.

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