Help Center

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How to log back in to Opal or reinstall the Opal app, and retrieve your account.

If you have logged out of your Opal account or deleted the Opal app from your device, you can easily log back back or re-install it and retrieve your account. Here are the steps you need to follow:

If you had Created an Account with your Email or Apple Connect previously:

1. Open the Opal app on your iOS device by tapping link from your iPhone

[TAPย HERE]

This will take you to the login screen. If you have not installed it yet, it will ask you to download it from the App Store.

If you are reading this on your desktop, you can point your phone camera to this QR code:
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Alternatively, open the Opal app, navigate to your profile, and select Sign Up.

2. Sign in to your Opal account using the same email or Apple Connect method you used when you initially created your Opal account.

3. You should now be logged in to your Opal Account.

To retrieve access to Opal Pro without seeing a paywall:

Opal FAQ | How to restore my subscription (iOS and Web)

If you don't have an Account

That's OK!

When you encounter a paywall, click "Restore Purchases," and when asked "how did you purchase Opal?", select "Web."

Opal FAQ | How to restore my subscription (iOS and Web)

That's it! With just a few clicks, you can easily re-install the Opal app, recover your subscription and access all of its features again.

Please note

Note that if you have deleted the app and re-install it:

- You will have to grant Screenย Time permissions again.

- Data that was stored on the app will be lost. You will have to recreate your sessions if any.

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