If apps and/or websites are not being blocked by Opal when they should, or on the contrary, they are being blocked when they should not, please follow the steps below to fix the issue! If Opal is blocking an app or website that it shouldn't be blocking, please follow the steps here instead.

Case 1: Nothing Works

Occasionally, Screen Time settings may get stuck, which can result in blocking not working for all apps and/or websites. This may happen in the following ways:

• I am in a Session, but nothing is blocked
• I am not in a Session, but my apps are still blocked
• I am taking a break, but my apps are still blocked

If you have an active Session running, you should see a warning message in the Session with troubleshooting steps.

Here is how to fix the issue.

Step 1: Reload Blocks

Open the Opal app, tap on the "Blocks" tab, hit the "Reload Blocks" icon (in the top right corner), and click "Reload Blocks Now" to confirm. If this doesn't fix the issue:

Step 2: Close and Open the Opal App

Force close the Opal app and open it again to reset the connection. If you're unsure how to do so, please follow the steps here. If that doesn't fix the issue:

Step 3: Restart your Device

Turn your device off and on again. If this doesn't fix the issue:

Step 4: Reload Session

If you are in an active Opal Session set to "Normal" or "Timeout" difficulty, turn this Session off by tapping "Leave Early" or "Edit Session," and restart the Session. If this doesn't fix the issue:

Step 5: Reset Screen Time Connection

If none of the above work, reset Opal's connection to Screen Time. To do this:

• Open the Opal app
• Tap on "Settings" (accessible from the top right corner of your "Profile" tab)
• Tap on "FAQs"
• Tap "Advanced Features"
• Tap and hold down on "Reset my Screen Time Connection"
• Wait for a few seconds, and you will get a confirmation message once the reset is complete

Unfortunately, resetting your Screen Time Connection will mean you may lose your Focus Score® data history, available on the "Home" tab. This is because this data is private, and only available through Screen Time connection. Opal does not store this data anywhere. However, all other information, including your Sessions, Milestones, and Profile information will be saved. If all of this doesn’t help:

Step 6: Grant Screen Time Permissions to a Different App

If none of the above work, you can try giving Screen Time permissions to a different app. To do so, follow these steps:

• Keep Opal open but in the background
• Download a different Screen time app, such as this one
• Go through the onboarding of their app until you give Screen time permissions (this may take some time)
• Once approved, re-open Opal

That should sort out the issue.

Case 2: this specific app/website should be blocked, but it's not

Occasionally, one or a few apps and/or websites you have selected will not be blocked. Here is how to fix the issue.

Step 1: Review your "Always Allowed" Apps

Your iPhone "Screen Time" Settings have an "Always Allowed" list of apps, which is generated automatically by Apple. Apps that are in the "Always Allowed" category will always be allowed, and supersede any restrictions Opal puts in place. To troubleshoot, ensure that apps you want to block are not in the "Always Allowed" category. To do so, go to your iPhone's Settings and tap on "Screen Time," then tap on "Always Allowed." If an app you'd like to block is in the "Allowed Apps" category, remove it. If this doesn't fix the issue:

Step 2: Check Apps and Websites Are Selected

Confirm that the apps and websites you are attempting to block are in your App Group. If this doesn't fix the issue:

Step 3: Check that the Session Is Active

Confirm that the Session is currently active to block the apps and websites you want. Open the Opal app, and tap on the active Session to check. It's important to note here that you cannot have two overlapping sessions. If a Session is scheduled to overlap, the first one to start will be active, and the other will not be active.

Case 3: Opal is blocking an app/website it shouldn't.

If Opal is blocking an app/website when it shouldn't, follow the steps here to clear that up.

That's it! If blocking still isn't working after following every single step listed above, please first try out all the steps here. If you've done everything listed and things are still going wrong, let us know!