If apps are not being blocked by Opal when they should, follow the steps below. If you think Opal is blocking an app/website it shouldn't, go to: Opal is blocking an App/Website it shouldn't.
Your iPhone Screen Time settings has an "Always Allowed" list of apps, which is generated automatically by Apple. Apps that are in the "always allowed" category will always be allowed, and supersede any restrictions Opal puts in place.
Start by making sure apps you want to block are not in the "Always Allowed" category of your iPhone's Screen Time settings. Go to your iPhone's Settings => Screen Time.
We recommend keeping apps you deem essential, such as Messages or Camera, in the "Always Allowed" category.
If this doesn't fix the issue:
Let's make sure that the apps and websites you are testing are selected in the list for Opal to block, you can do this by following these steps.
If this doesn't fix the issue:
Let's make sure that the Session is currently active to block the apps and websites you want. Open the Opal app, and open the Active Session to check.
Please note: you cannot have two overlapping sessions. If a Session is scheduled to overlap, the first one to start will be active, and the other will not.
If this doesn't fix the issue:
Occasionally; Screen Time settings may get stuck which could result is blocking not working. Force close the Opal app and open it again to reset the connection.
Close an app on your iPhone or iPod touch - Apple Support
If this doesn't fix the issue:
If none of the above work, you can try to rest Opal's connection to Screen Time. To do this:
That's it! If you problem is still not resolved, please send us a report in the Opal app. Read how to contact Opal, report a bug or give feedback on Opal here.
With a combination of app restrictions, real time feedback and rewards, you can begin to focus better and accomplish your dreams.
