Sometimes specific Apps or Websites you did not want to block can be included in your Blocked Apps. If you notice that a specific app or website is blocked when it shouldn't, follow the steps below:
Step 1: check your existing iOS Screen Time settings
Do you have App Limits set up on your iPhone? (outside of Opal) Make sure you don't have an app limit that is blocking this app. Here is how to do it.
Do you have Downtime or Focus Mode set up on your iPhone? Make sure you don't have a downtime affecting this app. Here is how to do it.
Do you have any Always Allowed App in you iPhone screen time settings? Make sure you select or unselect them. Here is how to do it.
If you don't find any issues with your iOS screen time settings:
Step 2: Check App Groups for Apps and Websites that are selected
Open your active Session from the Home screen or Session tab, and open Apps Blocked
Select the App Group, then Edit
Check the Apps and Websites that are selected. In particular, Open up the Folders (for example 'Social') to go through the list.
If you find that the app or website is being blocked by an app group: Deselect Any Apps/Website you don't want
Hit Save
If this doesn't work:
Step 3: Clear Your App Groups
Repeat the steps above
In the Apps Blocked screen, hit the red 'Clear' button on the top right - this will remove all Apps and Websites from the list
Select again any App or Website you want to block
Hit Save
Step 4: Reset Screen Time Connection
If none of the above work, you can try to rest Opal's connection to Screen Time. To do this:
In the Opal app, open Settings (tap your gem name)
Go to Help Center
Tap Troubleshooting
Tap 'Reset my Screen Time Connection"
Wait for a few seconds, you will get a confirmation message once the reset is complete.
If You Removed Screen time permissions or uninstalled The Opal App, But Apps Are still blocked
