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Opal is blocking an app/website it shouldn't.

Sometimes specific Apps or Websites you did not want to block can be included in your Blocked Apps. If you notice that a specific app or website is blocked when it shouldn't, follow the steps below:

Step 1: Reload Blocks [from V3.43 and above]

Go to the Opal app's Blocks tab, hit Reload Blocks, and Reload Blocks Now.

If this doesn't fix the issue...

Step 2: check your existing iOS Screen Time settings

  • Do you have App Limits set up on your iPhone (outside of Opal)? Make sure you don't have an app limit that is blocking this app. Here is how to do it.
  • Do you have Downtime or Focus Mode set up on your iPhone? Make sure you don't have a downtime affecting this app. Here is how to do it.   
  • Do you have any Always Allowed App in your iPhone screen time settings? Make sure you select or unselect them. Here is how to do it.

If you don't find any issues with your iOS screen time settings:

Step 3: Check App Groups for Apps and Websites that are selected

  • Open your active Session from the Home screen or Session tab, and open Apps Blocked
  • Select the App Group, then Edit
  • Check the Apps and Websites that are selected. In particular, Open up the Folders (for example 'Social') to go through the list.
  • If you find that the app or website is being blocked by an app group: Deselect Any Apps/Website you don't want
  • Hit Save

If this doesn't work:

Step 4: Clear Your App Groups

  • Repeat the steps above
  • In the Apps Blocked screen, hit the red 'Clear' button on the top right - this will remove all Apps and Websites from the list
  • Select again any App or Website you want to block
  • Hit Save

Step 5: Reset Screen Time Connection

If none of the above work, you can try to rest Opal's connection to Screen Time. To do this:

  • Go to your Opal Settings (accessible from the top right corner of your Profile tab)
  • Scroll down to FAQs (in the "Help & Support" section)
  • Scroll down and tap Troubleshooting
  • Tap 'Reset my Screen Time Connection"
  • Wait for a few seconds, and you will receive a confirmation message once the reset is complete

If You Removed Screen time permissions or uninstalled The Opal App, But Apps Are still blocked

Read: How do I hard reset my screen time settings

Do you have any Always Allowed App in you iPhone screen time settings? Make sure you unselect them. Here is how to do it.

If you block the following domains:

Go to the Apps Blocked screen, make sure you don't have any of the following domains selected:

  • facebook.com -> it can shield apps associated with meta like Messenger, WhatsApp
  • google.com -> it can shield apps associated with Google, like Youtube
  • amazon.com -> can shield apps associated with Amazon like Kindle or Alexa

If all of those aren’t set to blocked in Opal, associated apps should work.

This should fix the issue.

A few other articles that can help


- Blocking doesn't seem to be working

- Want to block an app that's not on Opal's block list? Here's how.

- Check out our full guide on how to block apps on iPhone for more information.

- If you are still having issues, contact us via the app: Read how to contact Opal, report a bug or give feedback on Opal here.

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