Lock is a powerful blocking feature that locks apps you find distracting, while allowing you to open (unlock) the app a limited number of times per day. Once that number of unlocks is reached, you will be locked out of entering that app until the next day. They work separately from your Sessions and App Limit to give you an added layer of protection.

How do I add a Lock?

To add an Lock, take the following steps:

• Open the Opal app
• Tap on the “Blocks” tab
• Tap on the "+" icon in the top right corner
• Tap on "Lock"

How do I customise my Lock?

Once you have selected "Lock" from the "How do you want to Block?" screen, you may customise your App Lock. You may then edit the following information about your App Lock by clicking on the editing icons:

• The name of your App Lock
• The "Apps Blocked"
• The "Unlocks Allowed Per Day"
• The "For Up To" period of time you may unlock your Apps
• The "Difficulty" level
• The "Days of Week Active"

In the "Difficulty" level, you will have two protection level options available:

• Can be reset: You can reset the unlocks allowed limit after it's reached
• Hard Lock (available only on Opal Pro): Once you hit the unlock allowed limit, you must wait until the next day

How do I unlock or edit my Lock?

There are two ways to unlock your app. First up, you are welcome to open the app you want to unlock directly from your Home screen of your device. Just tap the“Use [app]” prompt from the shield screen. You may also unlock or edit your lock from within the Opal app. Here is how:

• Open the Opal App
• Tap on the “Blocks” tab
• Select the active Lock
• Wait for the waiting room to count down and tap "Continue"
• If you want to "Unlock for ...," tap the corresponding button
• If you want to "Edit Lock," tap the button above the Session name
• If you're in a "Hard Lock" and must exit, continue reading...

‍What if I need to access an app that’s locked via "Hard Lock"?

If you require emergency access to an app that is blocked, Opal has an Emergency Pass that you may use only once per week. Here's how to disable a "Hard Lock" Session in the event of an emergency:

• Open the Opal App
• Tap on your "Settings" (accessible from the top right corner of your "Profile" tab)
• Tap on "FAQs"
• Tap on "Advanced Features"
• Tap on "Use My Emergency Pass"
• Tap "here" to use your Emergency Pass

Remember, canceling a Hard Lock Session should be done sparingly and only in cases where it is necessary, as the Emergency Pass is only available once per week. Once that Hard Lock has been canceled, navigate back to your Lock and edit away. Please be advised that if you've already used your Emergency Pass to cancel a Hard Lock Session, our Support team is unable to force end the Hard Lock for you. For that reason, we recommend only using your Emergency Pass in a true emergency.

What if I accidentally open an app?

If you accidentally click on an app with an App Lock applied to it, the app will continue to be blocked, and it will not count towards your unlocks. From the shield screen, you will have the ability to intentionally unlock the app by clicking “Use [app]”. If you select it, this will count towards your daily unlock count.

Please note that if you're currently in an App Lock with a blocked domain within the Block List, we disable Private Browsing so you are unable to bypass our restrictions and access the site(s) you've blocked via Private Browsing. Additionally, you will be unable to tap "Clear History and Website Data" while in those Sessions. This will occur regardless of if you have "Adult Blocking" toggled to the on or off position.

That's It! If You Have Any Issues With App Lock, Please Follow The Steps Here To Troubleshoot.