It can take up to 5 full minutes to fully disconnect after you start an Opal session (because certain apps actively try to avoid detection to keep you connected at all time.
What is Cache?
Basically, the cache is your iPhone's store of memory for specific apps, including the Safari browser and third-party apps such as Facebook, Spotify, and Tinder.
Why does it look like I'm online?
Apps like Facebook or Instagram can pre-load content on your phone even before Opal is turned on, so that when you're open them, even if they are offline, you will see content like stories, pictures or text. If you really try to use the app though (such as posting content or trying to see a brand new post), cache won't be enough and Opal will block any new attempts to connect.
Is this specific to Facebook/Instagram?
We have noticed that Facebook and Instagram cache much more aggressively in the background on your phone. Even if you don't use the apps, they will load content in the background so that when you open the app, boom! everything is here immediately. Other apps do this as well, to a lesser extent.
What to do about it.
#1 Wait 5 minutes.
After 5 minutes the app should tell you you’re offline if you try to load new content (however cached content will still show).
How do I check if Opal is working correctly?
After 5 minutes, here are steps to follow to check Opal is working correctly and apps are disconnected:
#2 Install Shortcuts
We have a way to block apps immediately, however, it requires a bit of additional setup (2 minutes). Once you set it up, you don’t need to touch it again and it works like magic.
Here is how to do it:
It still doesn't work for me.
If the steps don't work for you, try this:
If you are still seeing an issue, there could be an issue with Opal's VPN your phone. Try resetting the VPN:
We love hearing from you! If you still have any issues or questions, please shake your phone or take a screenshot while Opal is open to report it directly to our team and we’ll get back to you ASAP.