Opal Help Center

Welcome, Gem! 💎 Thank you for using Opal. How can we help you make the most of your experience?

Frequently Asked Questions
How to set up Opal?
How do I contact Opal
Blocking doesn’t seem to be working
What Is Focus Score?
What Are Sessions?
Blocking doesn’t seem to be working
How do I install Opal on my mac or PC?
How do I block apps and websites with iPhone Focus Modes?
How do I cancel my subscription?
How do I contact Opal?
Still need help?

If you need further assistance with Opal, here is contact the Opal support team.

Getting started

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How to create an App Group

Learn how to set up an App Group with Opal so that you can quickly set up your next blocking or whitelisting Session!

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How to use Sessions

Learn more about Sessions and how you can make the most of Opal's app blocking.

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How to use App Limit

Opal allows you to block apps automatically after you reach a set limit for a duration you customize.

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What is Opal and how does it work?

Opal is the #1 app for people looking to reduce their daily screen time and measure focus.

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What is Snooze?

Learn more about how breaks work in Opal and how to take them.

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What is Focus Score® and how do I use it?

What is Focus Score® and how can I edit apps to improve my score?

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What is Focus Report?

Wondering what a focus report is? Read our blog to learn all about it!
Troubleshooting

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How to log back into Opal or reinstall the Opal app, and retrieve your account.

If you have deleted the Opal, you can easily re-install it and retrieve your subscription. Here are the steps you need.

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Is Opal draining my battery?

Is using Opal draining my battery? The short answer: no!

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Blocking doesn't seem to be working

If blocking doesn't seem to be working properly, follow these troubleshooting steps to fix it.

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Opal is blocking an app/website it shouldn't

If you notice that an app or website is blocked when it shouldn't, here are the steps we recommend:

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Screen Time permissions screen is stuck

In order to use Opal, you will need to set up a FaceID or a Passcode. Here's how to do it!

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How do I hard reset my Screen Time settings

Occasionally, Screen Time settings can still apply to your device, which means some apps may still be blocked.

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Private Browsing on Safari Is disabled

Safari Private Browsing is not accessible when actively in an Opal Session. Please note that this is intended behaviour.
How Opal works

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Search for an app or website in your App Group

With iOS update 16.4 and later, you may search for your most used apps and websites to add them your Block list!

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Share Opal Pro via Family Sharing

If you purchased your annual subscription via the iOS App Store, you can share the subscription with your family!

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How do I switch my subscription to a weekly or monthly plan?

How to change your subscription to Opal Pro so you will be charged weekly, monthly, or annually.

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What is App Uninstall Protection

Opal lets you prevent yourself from uninstalling Opal or other apps while you're blocking apps in a session.

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How to enable Vacation Mode

How do I turn on vacation mode or snooze my Sessions temporarily?

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How to use Whitelist

With Whitelist, all Apps and Websites will be blocked except the ones you select during your Session.

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How can I add my own websites/domains

What if the website you want to block in a Session is not included in the list pre-made by Apple?

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How is Opal different from Screen Time settings?

Opal offers a number of advantages over Apple's built-in Screen Time settings.

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What do you do with my data?

Here are the general principles that drive our decisions when it comes to privacy and how we collect, use and handle your personal data.

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I received Opal as a Gift, how do I redeem my gift?

Congratulations on your gift! Here is how to redeem it. We hope you enjoy Opal to the fullest.

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How do I invite or add friends or family to Opal

Invite friends to use Opal and earn referrals for one free year of Opal Pro and learn how to add friends to keep each other accountable.

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Why do I need to grant Screen Time API permissions?

Learn why Opal needs Screen Time permissions to manage your device.
Advanced Opal Features

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How To Lock Opal's Screen Time Access

If you'd like to lock Opal's access to screen time, you can do so with our how-to guide.

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Can I block Adult Content?

You can block Adult Content via Opal using our Adult Blocking toggle within your App Groups.

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How can I make Opal foolproof?

To make Opal foolproof, you can set up four advanced features that will ensure sure you can't cancel, bypass or change restrictions.

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What are Block Screens

What are block screens and how do you customize them?

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How to use social Sessions with friends, colleagues or family

With Social Sessions, you can invite anyone to join and focus together for the duration of your Social Session.

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How to use App Lock

An App Lock is a powerful feature that permanently blocks apps you find distracting.

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5+ Ways to use Opal with shortcuts

Reduce your Screen Time using the Opal and Siri Shortcuts integrations. Stop yourself from opening distracting apps when you need to focus.

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How to block apps with iPhone Focus Mode

You can sync Opal with your iOS device Focus Mode to completely disable certain apps from your phone.

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How to start a Pomodoro session with Opal

Start a Pomodoro with Opal. Block distracting apps during your Pomodoros to focus and sustain concentration.

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How to install Opal shortcut automations

Learn more about how to set up Opal with shortcuts and shortcut automations.

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How to install Opal on your Mac or PC?

If you'd like to use Opal on your computer, you’re in luck! Learn how to install Opal for Chrome.

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How to use Opal on iPad

You can now use the Opal app on your iPad if you update to iPadOS16 or later. Here's how.

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How to use the iOS widget

Learn how to customize your home screen and lock screen with Opal widget.
Feedback & subscriptions

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How to delete my account

If you would like to delete your Opal account, you can do so using the instructions here.

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How do I upgrade my subscription to Lifetime?

Here is how you can purchase a lifetime subscription to Opal Pro. 

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How to receive an Invoice or Itemized Receipt for your Opal Pro purchase

Thank you for purchasing Opal Pro. Here is how to receive an invoice or itemized receipt for your subscription.

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How to purchase an Opal gift card

Here is how to purchase Opal gift card to surprise your loved ones with the gift of focus.

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How to restore my subscription to Opal Pro (iOS and Web)

Learn how you can troubleshoot restore purchases not working.

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How to cancel my subscription and/or get a refund

Learn how to cancel your subscription and request a refund if you purchased via the Opal website or iOS app.

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How to contact Opal

Having trouble with Opal? Learn here how to report a bug and receive Support.

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Why pay for Opal?

Learn here why you should support Opal by purchasing Opal Pro.

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How your free trial on Web works

If you'd like to sign up for a free trial or purchase access to the Opal app through the Opal website, here's how to do it.

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How your free trial with Apple works

When you download the Opal app on an iOS device, such as an iPhone or iPad, you have the option to activate a free trial to Opal Pro
Still need help?

Send us a message and we’ll reply as soon as we can
How to Contact Us